Date and Time
Thursday Jul 14, 2022
8:30 AM - 1:30 PM MST
July 14, 2022
8:30 am to 1:30 pm
Location
Arizona Western College AWC Community Center
Fees/Admission
$50.00 per person includes lunch
Website
Contact Information
Melissa or Lillian 928-669-2174
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Giving Exceptional Customer Service
Description
Giving Exceptional Customer Service taught by Associate Dean Kathy Ocampo
Course Competencies:
- Actively listen to customers
- Remain calm and professional
- Ensure customers feel heard
- Minimizing misunderstandings
- Encourage open communication
- Collaborative problem solving
- Role play opportunities
